Return & Refund Policy
Thanks for shopping at Jocelyn L. Steward, PhD. We strive to make sure that you are completely satisfied with your purchase. If at anytime you are not, we are here to help.
Digital items are not refundable.
To protect the safety of our customers, food products can not be returned.
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
We offer free shipping in all 50 states.
If you have any questions on how to return your item to us, contact us.
How do I find out the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
CAN I CHANGE MY ORDER?
We can only change orders that have not been processed for shipping yet.
Once your order is under the status “preparing for shipping”, “shipping” or “delivered”, then we cannot accept any edits to your order.
To make changes to your order, please email firstname.lastname@example.org
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept payments through PayPal and Stripe (Credit Cards)
You can chose these payment methods at checkout.
We ships to all 50 states.
I do not ship internationally or to other US territories.
Most orders are processed within 2-5 business days.
We use different suppliers for their products therefore, products may arrive separately and at different times.